Privacy Policy
Effective Date: July 2026
At NexGrid Energy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or use our services.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Request a quote
- Contact us by phone, email or our online contact form
- Book an electrical service
- Subscribe to updates (if available)
The information we collect may include:
- Full name
- Phone number
- Email address
- Property or service address
- Details relating to your electrical enquiry or project
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
This information helps us improve our website and customer experience.
How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Prepare and provide quotations
- Deliver our electrical services
- Arrange appointments
- Communicate regarding your project
- Improve our website and services
- Comply with legal and regulatory obligations
We will never sell, rent or trade your personal information to third parties.
Contact Form Consent
When you submit an enquiry through our website, you consent to NexGrid Energy collecting and using your personal information for the purpose of responding to your enquiry, providing quotations, scheduling services and communicating with you about your request.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
- Remember website preferences
- Measure website traffic
- Improve website performance
- Support advertising and remarketing campaigns
You can disable cookies through your browser settings if you prefer.
Third-Party Services
We may use trusted third-party providers to operate and improve our website, including:
- Google Analytics
- Google Ads
- Google Maps
- Elementor
- WordPress
- GoDaddy Hosting
These providers may collect anonymous usage data in accordance with their own privacy policies.
Data Security
We take reasonable steps to protect the personal information we collect from unauthorised access, misuse, loss or disclosure.
While we take appropriate security measures, no method of transmitting information over the internet is completely secure.
Disclosure of Information
We may disclose your information where required by law or when necessary to:
- Provide requested services
- Meet legal obligations
- Protect our legal rights
- Prevent fraud or unlawful activity
Access and Correction
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information at any time.
External Links
Our website may contain links to third-party websites. NexGrid Energy is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us.
NexGrid Energy
Phone: 0493 698 700
Email: info@nexgridenergy.com.au
Website: https://nexgridenergy.com.au